PRIVACY POLICY AND DATA PROTECTION

Xiamen Carbonsphere Trading Co., Ltd. (hereinafter referred to as “we”, “us” or “Carbonsphere”) respects and protects the personal information and privacy rights of all visitors to this website (www.thefullerene.com, hereinafter referred to as “this Website”), inquiry customers and business partners (hereinafter referred to as “you”).

This Privacy Policy is intended to clarify how we collect, use, store, protect and transfer your personal information, as well as the rights you enjoy. It applies to all your activities on this Website, including visiting, registering, inquiring, sample applying and business cooperating.

IMPORTANT: Please carefully read and fully understand all the terms of this Policy before using this Website. By visiting, using this Website, submitting personal information or initiating an inquiry, you voluntarily accept the constraints of this Policy and agree that we will process your personal information in accordance with this Policy. If you do not agree to this Policy, please do not use this Website and related services.

1. Data Controller and Contact Information

  1. Personal Information Processor: Xiamen Carbon Expo Trading Co., Ltd
  2. Registered address: Room 1901, Building A, Vanke Cloud City, Jimei District, Xiamen City, Fujian Province
  3. Contact phone number: +86-15860717879
  4. Privacy consultation email: privacy@thefullerence.com
  5. Data Protection Officer: Mr. Zhang

2. Personal Information Collected and Collection Methods

We follow the principle of “minimum necessity”, only collecting personal information necessary for realizing B2B foreign trade business (fullerene raw material sales, sample supply, cross-border cooperation, etc.). We do not collect information unrelated to business, nor illegally collect, disclose or abuse your personal information. The specific scope of collection is as follows:

  • Basic Visitor Information: IP address, browser type and version, visit time, page browsing records, device model and operating system, collected automatically through website Cookies and server logs. It is used to optimize website access experience, count website traffic, prevent cyber attacks and ensure the normal operation of the website.
  • Inquiry/Registration Information: Name, company name, position, email address, contact phone number and country/region submitted by you when filling in the form actively. It is used to reply to your inquiry, provide fullerene product information, communicate business details and send quotations.
  • Business Cooperation Information: Company business license, purchase requirements (such as fullerene C60/C70 specifications, purchase quantity), sample application specifications and shipping address uploaded or filled in by you actively. It is used for sample review and delivery, contract signing and bulk supply arrangement.
  • Transaction and Logistics Information: Shipping address, contact person and phone number, invoice information provided by you actively. It is used for cross-border logistics arrangement, goods delivery, after-sales follow-up and tax compliance retention.

Note: Regarding the use of Cookies, you can refuse or delete Cookies through browser settings, but this may cause some functions of this Website (such as form submission and inquiry sending) to not work normally.

3. Purposes of Using Personal Information

We use your personal information only within the following legal and necessary scope, in compliance with the General Data Protection Regulation (GDPR) and other relevant international privacy norms:

  1. Business Communication and Contract Performance: Reply to your inquiry, provide fullerene-related product information (such as specifications, test reports), arrange sample delivery, negotiate business details, sign and perform purchase contracts.
  2. Customer Service and After-Sales Support: Handle your order inquiries, logistics tracking, product technical support (such as fullerene application guidance), complaint feedback and ensure the smooth progress of cooperation.
  3. Marketing (with explicit consent): With your explicit consent, send you commercial information such as new fullerene product information, industry dynamics and promotional activities. You can withdraw your consent at any time.
  4. Compliance and Security Assurance: Identify abnormal access behaviors, prevent fraud risks, protect the legitimate rights and interests of this Website and users, and cooperate with regulatory authorities’ compliance inspections.

4. Retention Period and Storage Method of Personal Information

We follow the principle of “retaining the minimum necessary time”. After the expiration of the period, the information will be deleted or anonymized in accordance with the law:

  • Inquiry information and potential customer information with no cooperation reached: Retained for 3 years from the date of the last communication;
  • Customer information, transaction and logistics information for completed business cooperation: Retained for 5 years from the date of contract performance and order completion (in line with relevant international commercial and tax record retention regulations);
  • Visitor logs and Cookie information: Retained for 6 months from the date of visit, and anonymized after expiration;
  • Withdrawal of Consent: If you withdraw your consent, request to delete personal information, or we no longer need to use your information, we will immediately stop using and delete the relevant information after verifying your identity (except as required by laws and regulations).